Technical Support

GreenEarth Support

Technical Support for GreenEarth Systems

Expert guidance, troubleshooting, and on-site service to keep your operation running efficiently and consistently

Technical Support


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Support That Keeps Your Operation Running at Its Best

GreenEarth Technical Support is designed to help Affiliates and partners maximize performance, maintain compliance, and deliver consistent results across their operations.

  • Access expert guidance on system performance, regulatory considerations, and operational best practices
  • Optimize machine settings and processes to improve efficiency and garment quality
  • Implement the full GreenEarth system with confidence through training and ongoing support
  • Extend equipment life and maintain peak performance with preventative service and maintenance

Four Ways We Support Your Operation

Choose the type of support that best fits your needs, from system guidance to hands-on service

General Technical Support

General Technical Support

Guidance on machine compatibility, regulatory considerations, and the benefits of the GreenEarth optimized system.

Product Support

Product Support

Support for implementing the four key components of the GreenEarth system, including silicone fluid, activated clay, detergent, and pre-treatment processes.

Machine Support

Machine Support

Expert assistance across most dry cleaning machine brands, including programming, optimized settings, alarm resolution, and troubleshooting.

On Site Support

On-Site Expanded Support

Annual maintenance and in-plant service performed by our technical team, equipped with the tools and parts needed to keep your operation running efficiently.

Quote

Belding Cleaners has been in operation for over 107 years. High end garment care and quality have always been our commitment, and we knew partnering with GreenEarth would help us continue to achieve that! Our staff and customers absolutely love the results of the garments when cleaned with GreenEarth. We recently had an expanded support visit and couldn’t be happier! The expanded support technician was extremely professional and knowledgeable while on-site and was able to get our dry cleaning machine performing to almost new condition, giving it a complete operational overhaul. I would highly recommend this service to anyone in the industry as finding skilled technicians is becoming harder and harder. Thanks again GreenEarth !

Joseph Hebeka

GreenEarth continues to be resourceful, helpful, and always goes above and beyond to educate and assist us with our dry cleaners. The whole team maintains a positive and uplifting attitude while providing concrete advice and guidance. As a new owner of a dry cleaners, they have provided us with a guiding hand and we are thrilled to continue being part of the GreenEarth community.

Nikunj Jinan

GreenEarth has the products, programs and support staff to help a dry cleaning company succeed. We trust GreenEarth to help us grow our business and provide us with a sustainable products for our customers.

Jeffrey Schwegmann

Our business has been a GreenEarth Affiliate for about 5 years. Primarily we love their solvent and very happy to offer our customers a true green and non toxic dry cleaning process. Secondly, their team is second to none. From the very first moment we engage with them I knew we made the right choice. Technical support, customer service, etc. Just a great overall product, company and people!

Daniel Cha

These guys are awesome. Total professionals and very helpful for my dry cleaning business.

Ryan Hames

Been using GreenEarth for 15 years, clients love that it’s friendly to the environment, and that it does not smell like PERC. Also, the added technical support and advertising plans are a great plus.

Jonathan Zighelboim

GreenEarth has been an outstanding partner for our business. Their solvent products are consistently high-quality, and their customer service is truly exceptional. Every time I reach out, I receive clear, timely, and professional support that makes managing our operations much easier.

What really stands out is their commitment to listening to Affiliates and continuously improving. It shows that they truly value long-term relationships, not just transactions. I feel confident working with a company that prioritizes both environmental responsibility and customer success.

I’m grateful for their dedication and highly recommend GreenEarth to anyone looking for reliability, innovation, and genuine care in this industry.

Kyong Ha

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Mary

Mary Pham
Customer Service Manager

Mary joined the GreenEarth team in 2022 as an administrative assistant. She provides support as the bridge between our GreenEarth team and Affiliates. Mary is from Kansas City and enjoys spending time with her rescue dog, Benny, at local dog parks and dog-friendly restaurants.

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Andy

Andy Lien
Technical Director

Andy leads GreenEarth Cleaning’s technical operations, supporting Affiliates with equipment performance, process optimization, and complex troubleshooting. He provides technical guidance, oversees technical support initiatives, and ensures consistent, high-quality technical standards across the network.

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Kevin

Kevin Burditt
Technical Support Representative

Kevin provides technical support to Affiliates by assisting with equipment performance, process optimization, and operational troubleshooting. With more than 30+ years of industry experience spanning plant management, equipment and plant design, and chemical applications, he supports Affiliates with informed guidance on complex operational and system-related challenges.

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Michael

Mike Lee
Technical Support Representative

Mike provides technical support to Affiliates by diagnosing mechanical issues, assisting with repairs, and supporting overall system performance through phone and video consultations. With extensive hands-on mechanical experience and engineering training, he supports complex troubleshooting and operational efficiency.

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Corey2

Corey Prochaska
Technical Support Representative

Corey provides technical support to Affiliates by troubleshooting machine issues, supporting equipment performance, and assisting with process optimization. Drawing on his background in manufacturing and automation, he helps resolve operational challenges and supports efficient day-to-day machine operation.

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Mary

Ryan Myers
Technical Support Representative

Ryan provides technical support to Affiliates by troubleshooting equipment issues, assisting with repairs, and supporting optimal machine performance through online and phone-based support. With extensive experience working on complex, precision systems, he supports efficient operation and reliable performance across a wide range of technical scenarios.

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Scott

Scott Steele
Director of Licensing and Distribution

Scott oversees licensing operations and manages all incoming and outgoing product. In his role, he ensures accurate processing, compliance, and efficient distribution to support Affiliates and partners.

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Angela

Angela Harris
Business Development Manager

Angela leads business development initiatives by identifying, onboarding, and supporting new GreenEarth Cleaning partners. She manages lead follow-up, builds strong partner relationships, and collaborates with Affiliates to support business growth, operational success, and market expansion.

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Colson

Colson Retherford
Warehouse Manager

Colson oversees warehouse operations including inventory management, retail and freight shipping, and quality control. He ensures products are accurately handled, stored, and distributed to support efficient operations and timely fulfillment.

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Joseph

Joseph Huerta
Warehouse Team Member

Joseph supports production and shipping operations by fulfilling orders, handling materials, and ensuring products are accurately packaged, labeled, and prepared for distribution. He assists with shipping and receiving, operates warehouse equipment, and supports production-line activities while following safety and quality standards.

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Erin

Erin Horne
Marketing Manager & Brand Manager

Erin works closely with Affiliates to build, strengthen, and promote their brand presence across multiple platforms. She supports marketing strategy and execution across social media, advertising, in-store materials, and digital campaigns. In addition to Affiliate support, Erin leads brand development, communication strategy, and creative direction for GreenEarth Cleaning, managing national campaigns, digital content, and initiatives that drive brand awareness across the professional garment care industry.

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Ayanna

Ayanna Russell
Social Media Manager

Ayanna collaborates with Affiliates to provide social media support and guidance, helping them build and maintain a strong, consistent brand presence online. She assists Affiliates in navigating social platforms, creating engaging content, and connecting with audiences in a digitally driven world.

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Garry

Garry Knox
Sustainability Director

Garry works with fashion brands, manufacturers, and fashion resellers to support their sustainable textile aftercare journey with GreenEarth Cleaning. Based in the UK, he also helps secure GreenEarth Cleaning recommendations on care labels and brand websites, strengthening visibility and alignment with sustainability goals.

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Tara2

Tara Clark
Partnership Director

Tara builds strategic partnerships across the fashion ecosystem, with a core focus on developing relationships with fashion designers and retailers, driving education and engagement, and leading testing and pilot initiatives. Drawing on half a lifetime's experience in dry cleaning and retail, alongside extensive experience in the arts, not-for-profit and consultancy sectors, Tara connects commercial insight with creative and values-driven collaboration.

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