Technical Support That Keeps Your Operation Running Smoothly

Running a successful dry cleaning operation requires more than just the right equipment, it requires reliable expertise and ongoing support. At GreenEarth, our Technical Support team is dedicated to helping Affiliates operate efficiently, troubleshoot issues quickly, and maintain their machines for long-term success.

Expert Support From Day One

Historically, GreenEarth’s technical support has centered around two primary roles: startup assistance and ongoing operational support. When a new GreenEarth machine is installed, our technicians visit the store on-site to conduct a full startup and training session. These visits typically last between a full day to a day and a half, ensuring owners and staff understand how to properly operate and maintain their equipment from the start.

Beyond startup, Affiliates have continuous access to our extensive support resources. This includes video training materials and a comprehensive technical library filled with detailed PDF guides that walk operators through common dry cleaning procedures and troubleshooting steps.

Real-Time Help When You Need It

Our technical support team consists of experienced technicians who are deeply familiar with GreenEarth systems. Affiliates can reach out through phone calls, texts, emails, or FaceTime whenever questions arise during day-to-day operations.
Support requests can include questions like:

• “A customer brought in a delicate fur coat, what’s the best way to clean it?”
• “My machine is showing an A2 overload alarm. What should I do?”
• “Can you walk a new employee through morning maintenance procedures?”
• “I think I need a new air filter, where can I order one?”

Our team works hard to make support accessible for everyone. We frequently use translation apps to communicate with plant staff who may speak different languages, ensuring everyone can get the help they need. When troubleshooting becomes complex, a FaceTime call can be the next best thing to being physically present in the plant. In some cases, we may recommend an on-site visit to properly diagnose and resolve the issue.

Hands-On Maintenance Support

In addition to remote support, GreenEarth offers Affiliates the opportunity to schedule dedicated maintenance visits. During these visits, a technician travels to the plant with a full toolbox and can spend up to eight hours performing preventative maintenance, inspections, and training.

This service helps Affiliates stay ahead of problems preventing costly downtime. Over time, machines can experience a gradual decline in performance caused by issues like lint buildup, clogged filters, or improper settings. Many operators may not realize their machine’s performance has degraded because the change happens slowly.

A maintenance visit can restore efficiency by reducing cycle times, improving solvent mileage, and optimizing soap dosing. For example, cleaning internal components or correcting settings could shave several minutes off each load, improving productivity throughout the day.

Protecting Your Most Valuable Equipment

The dry cleaning machine is often the most expensive piece of equipment in a plant. With proper care, it can last up to 20 years. Preventative maintenance plays a critical role in extending that lifespan.

During a service visit, our technicians can:

• Identify worn or failing components
• Inspect and clean filters
• Review maintenance intervals
• Check solvent performance
• Optimize machine settings
• Train staff on best practices

If replacement parts are needed, Affiliates can also benefit from distributor discounts, often saving between 20–50% compared to retail pricing.

Expertise You Can Trust

Many Affiliates turn to GreenEarth Technical Support because they don’t have a dedicated mechanic on staff. Others use the service as a training opportunity for new employees, having our technicians work side-by-side with their team to demonstrate proper maintenance procedures.

Whether you need troubleshooting help, preventative maintenance, or operational guidance, our team is here to support you. After all, nobody knows GreenEarth quite like GreenEarth.