Category: Technical Support

Supporting Tide Brecksville, Year After Year

For the third consecutive year, our Technical Team has provided Expanded Support at Tide Brecksville in Brecksville, Ohio. This year, Andy and Corey spent three days on-site servicing the facility’s four Union dry cleaning machines. Tide Brecksville is a 100% GreenEarth location, led by General Manager Jim Kehoe. Comprehensive Support, From Maintenance to Troubleshooting The… Continue reading Supporting Tide Brecksville, Year After Year

Tide Cleaners Ballwin Upgrades Operations

GreenEarth’s Technical Director Andy Lien, recently visited Tide Cleaners in Ballwin, Missouri, to assist with the installation of a new 80 lb machine, bringing a major upgrade to this St. Louis-area location. Replacing a 2011 model, the new 2026 machine features the latest Dialog Touch touchscreen controls for a more intuitive and efficient user experience.… Continue reading Tide Cleaners Ballwin Upgrades Operations

Mary

Mary Pham
Customer Service Manager

Mary joined the GreenEarth team in 2022 as an administrative assistant. She provides support as the bridge between our GreenEarth team and Affiliates. Mary is from Kansas City and enjoys spending time with her rescue dog, Benny, at local dog parks and dog-friendly restaurants.

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Andy

Andy Lien
Technical Director

Andy leads GreenEarth Cleaning’s technical operations, supporting Affiliates with equipment performance, process optimization, and complex troubleshooting. He provides technical guidance, oversees technical support initiatives, and ensures consistent, high-quality technical standards across the network.

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Kevin

Kevin Burditt
Technical Support Representative

Kevin provides technical support to Affiliates by assisting with equipment performance, process optimization, and operational troubleshooting. With more than 30+ years of industry experience spanning plant management, equipment and plant design, and chemical applications, he supports Affiliates with informed guidance on complex operational and system-related challenges.

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Michael

Mike Lee
Technical Support Representative

Mike provides technical support to Affiliates by diagnosing mechanical issues, assisting with repairs, and supporting overall system performance through phone and video consultations. With extensive hands-on mechanical experience and engineering training, he supports complex troubleshooting and operational efficiency.

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Corey2

Corey Prochaska
Technical Support Representative

Corey provides technical support to Affiliates by troubleshooting machine issues, supporting equipment performance, and assisting with process optimization. Drawing on his background in manufacturing and automation, he helps resolve operational challenges and supports efficient day-to-day machine operation.

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Mary

Ryan Myers
Technical Support Representative

Ryan provides technical support to Affiliates by troubleshooting equipment issues, assisting with repairs, and supporting optimal machine performance through online and phone-based support. With extensive experience working on complex, precision systems, he supports efficient operation and reliable performance across a wide range of technical scenarios.

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Scott

Scott Steele
Director of Licensing and Distribution

Scott oversees licensing operations and manages all incoming and outgoing product. In his role, he ensures accurate processing, compliance, and efficient distribution to support Affiliates and partners.

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Angela

Angela Harris
Business Development Manager

Angela leads business development initiatives by identifying, onboarding, and supporting new GreenEarth Cleaning partners. She manages lead follow-up, builds strong partner relationships, and collaborates with Affiliates to support business growth, operational success, and market expansion.

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Colson

Colson Retherford
Warehouse Manager

Colson oversees warehouse operations including inventory management, retail and freight shipping, and quality control. He ensures products are accurately handled, stored, and distributed to support efficient operations and timely fulfillment.

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Joseph

Joseph Huerta
Warehouse Team Member

Joseph supports production and shipping operations by fulfilling orders, handling materials, and ensuring products are accurately packaged, labeled, and prepared for distribution. He assists with shipping and receiving, operates warehouse equipment, and supports production-line activities while following safety and quality standards.

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Erin

Erin Horne
Marketing Manager & Brand Manager

Erin works closely with Affiliates to build, strengthen, and promote their brand presence across multiple platforms. She supports marketing strategy and execution across social media, advertising, in-store materials, and digital campaigns. In addition to Affiliate support, Erin leads brand development, communication strategy, and creative direction for GreenEarth Cleaning, managing national campaigns, digital content, and initiatives that drive brand awareness across the professional garment care industry.

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Ayanna

Ayanna Russell
Social Media Manager

Ayanna collaborates with Affiliates to provide social media support and guidance, helping them build and maintain a strong, consistent brand presence online. She assists Affiliates in navigating social platforms, creating engaging content, and connecting with audiences in a digitally driven world.

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Garry

Garry Knox
Sustainability Director

Garry works with fashion brands, manufacturers, and fashion resellers to support their sustainable textile aftercare journey with GreenEarth Cleaning. Based in the UK, he also helps secure GreenEarth Cleaning recommendations on care labels and brand websites, strengthening visibility and alignment with sustainability goals.

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Tara2

Tara Clark
Partnership Director

Tara builds strategic partnerships across the fashion ecosystem, with a core focus on developing relationships with fashion designers and retailers, driving education and engagement, and leading testing and pilot initiatives. Drawing on half a lifetime's experience in dry cleaning and retail, alongside extensive experience in the arts, not-for-profit and consultancy sectors, Tara connects commercial insight with creative and values-driven collaboration.

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